Orders from U.S. might take longer than usual



Covid-19 / Situation

Due to the Covid-19 outbreak worldwide shipping times have been prolonged for an unknow time.

As of now the production and shipping for european countries is getting back to normal again.

IMPORTANT NOTE FOR CUSTOMERS FROM THE U.S.

Orders made in the USA can take up to 2 to 3 weeks. Even though the production is getting back on track again, the latest political events have an impact on our shipping routes and delivery times. Orders are fulfilled normally but take a longer time to be ready. Please be patient and stay safe in this stormy times.

How come european shipping times are getting normal again but american are delayed?

We are working with several fulfillment partners located in different countries. Every order is automatically fulfilled by the most efficient warehouse. We work with several warehouses which fulfill from different locations.

Example:

1) A customer from France orders a product. Our software will place an order automatically in one of our european warehouses.

2) A customer from the United States orders a product. Our software will place an order automatically in one of our american warehouses.

We try to ensure that every order is shipped with the most efficient solution.